nxworkhub Cancellation Policy
1. Cancellation by Users
• Timeframe for Free Cancellation: Users can cancel a service booking free of charge up to 24 hours before the scheduled service time.
• Late Cancellations: If a cancellation is made within 24 hours of the scheduled service, a cancellation fee of 10% will be charged.
• No-Show: If the user fails to cancel and does not appear for the service, a no-show fee of 40 % will be charged.
2. Cancellation by Service Providers
• Service providers may cancel a booking in case of emergencies or unforeseen circumstances. In such cases, users will receive a full refund or an option to reschedule the service.
• Frequent cancellations by service providers will be monitored and may lead to penalties or removal from the platform.
3. Refund Policy
• Eligible refunds for cancellations will be processed within 7-10 business days.
4. Rescheduling
• Users may reschedule their bookings up to 24 hours before the scheduled service time without any charge.
5. Exceptional Cases
• In cases of emergencies or valid reasons for cancellation (e.g., medical emergencies, natural disasters), users may request a waiver of cancellation fees by providing necessary documentation.
6. Disputes
• If there is a dispute regarding cancellation fees or refunds, users can contact customer support within 24 hours of the cancellation.